Shipping and Returns

At Danko, your satisfaction is our top priority. We understand the excitement of receiving your Danko bag and want to ensure your entire shopping experience is as delightful as the product itself. Our commitment to providing exceptional customer service extends to our shipping and return policy. We are dedicated to supporting you throughout your journey with us, whether it's ensuring swift delivery or making returns hassle-free. Your happiness is at the heart of everything we do, and we're here to make your experience with Danko as seamless and enjoyable as possible.


Shipping Policy:

  1. Processing Time:
  1.    Orders are typically processed within 1-2 business days.
  2.    Customized or made-to-order items may have a longer processing time.


  1. Shipping Methods:
  1.    We offer standard and express shipping options.
  2.    Standard shipping usually takes 3-10 business days, depending on your location
  3.    Express shipping generally takes 1-4 business days, depending on your location
  4.    International shipping times may vary and can range from 7 to 30 business days.


  1. Shipping Costs:
  1.    Shipping costs are calculated at checkout based on the delivery location and selected shipping method.


  1. Tracking Information:
  1.    Once your order is shipped, you will receive a confirmation email with tracking information. 


  1. International Shipping:
  1.    We ship internationally to most countries.
  2.    International shipping times may vary and can range from 7 to 30 business days.


  1. Customs and Duties:
  1.    Customers are responsible for any customs duties or taxes imposed by their country.


Return and Exchange Policy:


1.Change of Mind Returns 

Danko will allow a return for store credit or exchange product where you have changed your mind, provided that the item in question is:

  1. returned within 30 days of receiving order;
  2. as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
  3. in a resalable condition; and 
  4. not damaged in any way


  1. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
  1. To return your item for change or mind, you must follow our returns process
  1. Proof of purchase, name and order number is required to process any credits, refunds or exchanges.
  1. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
  1. You may be provided with a product exchange, refund or store credit (at our discretion) only when the returned product is received, and it complies with the requirements of clause 1.1 of the Return and Exchange Policy.
  1. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address


    1. Return Process:
    1.    Contact our customer service team at to initiate a return.
    2.    Clearly state the reason for the return and include your order number.


    1. Return Shipping:
    1.  Customers are responsible for return shipping costs on change of mind returns, undamaged or non-faulty goods.
    2.  Consider using a trackable shipping service to ensure the safe return of the item.


    1. Defective or Damaged Items:
    1.   In the case of receiving a defective or damaged item, please contact us immediately at
    2.  We will work with you to resolve the issue and may offer a replacement, Credit or Refund ( at our discretion)
    3. Once an item is returned we will inspect your goods and investigate any claimed defect. Where applicable we will provide a remedy in relation to your goods.
    4. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
    5. Refunds will be issued using the payment method used for purchase. If you have an account with us, store credits will be issued to the account used to purchase the goods.
    6. We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.


    1. Non-Returnable Items:
    1.    Customized or personalized items are non-returnable unless they are defective or damaged upon receipt.


    Contact Information:


    For any inquiries or assistance regarding shipping and returns, please contact our customer service team at