Shipping and Returns
At Danko, your satisfaction is our top priority. We understand the excitement of receiving your Danko bag and want to ensure your entire shopping experience is as delightful as the product itself. Our commitment to providing exceptional customer service extends to our shipping and return policy. We are dedicated to supporting you throughout your journey with us, whether it's ensuring swift delivery or making returns hassle-free. Your happiness is at the heart of everything we do, and we're here to make your experience with Danko as seamless and enjoyable as possible.
Shipping Policy:
- Processing Time:
- Orders are typically processed within 1-2 business days.
- Customized or made-to-order items may have a longer processing time.
- Shipping Methods:
- We offer standard and express shipping options.
- Standard shipping usually takes 3-7 business days, depending on your location
- Express shipping generally takes 1-4 business days, depending on your location
- International shipping times may vary and can range from 7 to 30 business days.
- Shipping Costs:
- Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
- Tracking Information:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- International Shipping:
- We ship internationally to most countries.
- International shipping times may vary and can range from 7 to 30 business days.
- Customs and Duties:
- Customers are responsible for any customs duties or taxes imposed by their country.
Return and Exchange Policy:
Change of Mind Returns
At Danko, we want you to be happy with your purchase. If you change your mind, you can return the item for store credit or an exchange, provided:
- The return is made within 30 days of receiving your order.
- The item is unused, in its original packaging, and in a resalable condition.
How to Return:
- Contact our customer service team at info@dankobags.com to initiate a return.
- Clearly state the reason for the return and include your name and order number
Important:
- Refunds, exchanges, or store credits will be processed once we receive and inspect the returned item.
- We aim to process refunds and replacements within 15 days of receipt by us of the original product, however, occasionally this may take longer.
If your return does not meet these conditions, we have the right to
Return Shipping:
- Customers are responsible for return shipping costs on change of mind returns, undamaged or non-faulty goods.
- Consider using a trackable shipping service to ensure the safe return of the item.
Defective or Damaged Items:
- In the case of receiving a defective or damaged item, please contact us immediately at info@dankobags.com
- We will work with you to resolve the issue and may offer a replacement, Credit or Refund
- Once an item is returned we will inspect your goods and investigate any claimed defect. Where applicable we will promise to provide a remedy in relation to your goods.
- Refunds will be issued using the payment method used for purchase.
- We aim to process refunds and replacements within 15 days of receipt by us of the original product, however, occasionally this may take longer.
Non-Returnable Items:
- Customized or personalized items are non-returnable unless they are defective or damaged upon receipt.
Contact Information:
For any inquiries or assistance regarding shipping and returns, please contact our customer service team at info@dankobags.com